Política de reembolso

Returns on Non-Custom Items

We accept returns on eligible non-custom items within 5 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in their original condition.
  • Items must be returned in their original packaging when applicable.
  • Proof of purchase is required.
  • The customer is responsible for return shipping costs unless the return is due to an error on our part.
  • A 10% restocking fee will be deducted from the refund for eligible returns.

Please contact us before returning an item. Items returned without prior approval may not be accepted.

Final Sale & Custom Items

Due to the personalized and made-to-order nature of our products, all custom, personalized, engraved, printed, or made-to-order products are FINAL SALE and cannot be returned or exchanged due to customer preference, incorrect size selection, change of mind, or errors in information provided by the customer.

This includes, but is not limited to:

  • Custom names, text, photos, numbers, or logos
  • Personalized apparel
  • DTF-printed apparel
  • Laser-engraved products
  • Sublimation products
  • Custom 3D-printed products
  • Custom colors, sizes, or designs
  • Military and government custom orders
  • Special-order or made-to-order products

Customers are responsible for reviewing names, spelling, sizes, colors, artwork, and other customization information before approving or submitting an order.

Damaged, Defective, or Incorrect Orders

Final sale does not mean we will leave you with a product that we made incorrectly.

If your order arrives damaged, defective, or different from the customization/order you approved, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the item and the issue
  • A description of the problem

After reviewing the issue, if the problem resulted from an error by LNS Laser Engraver Designer LLC, we will provide an appropriate replacement or refund at no additional cost to the customer.

Damage caused after delivery, normal wear, improper washing or care, or errors resulting from information/designs approved or provided by the customer are not considered manufacturing errors.

Non-Returnable Items

The following cannot be returned:

  • Custom or personalized products
  • Made-to-order products
  • Engraved or printed products
  • Gift cards
  • Final-sale items
  • Items showing signs of wear, washing, alteration, or use

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. A 10% restocking fee will be deducted from eligible non-custom returns.

Original shipping charges are non-refundable unless the return resulted from an error by LNS Laser Engraver Designer LLC.

Please allow 5–10 business days after a refund is issued for it to appear, depending on your financial institution.

Exchanges

We do not offer direct exchanges.

For an eligible non-custom item, please return the item according to this policy and place a new order.

Custom and personalized products cannot be exchanged, except when we made an error or the product arrived damaged or defective.

Questions

If you have questions about a return or an order, please contact us at:

LNS Laser Engraver Designer LLC
Email: lns.engravingdesigns@gmail.com